Shipping Policy
Shipping Method
In totally, below is our shipping processing：
SHIPPING TO THE UNITED STATES
| Shipping Method | Orders | Costs | Shipping Time |
| 🚛STANDARD SHIPPING | $0-$31.99 | $15 | 7-15 Business Days |
| $31.99-$75 | $8 | 7-15 Business Days | |
| $75+ | Free | 7-15 Business Days | |
| ✈EXPRESS SHIPPING | $0-$209.99 | $25.99 | 5-10 Business Days |
| $209.99+ | Free | 5-10 Business Days |
SHIPPING TO WORLDWIDE
| Shipping Method | Orders | Costs | Shipping Time |
| 🚛STANDARD SHIPPING | $0-$31.99 | $15 | 10-20 Business Days |
| $31.99-$75 | $8 | 10-20 Business Days | |
| $75+ | Free | 10-20 Business Days | |
| ✈EXPRESS SHIPPING | $0-$209.99 | $25.99 | 5-15 Business Days |
| $209.99+ | Free | 5-15 Business Days |
*Due to the high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at the moment. Sorry for the inconvenience caused.
Countries and Regions (in alphabetical order):
China,Cuba,Guernsey,Isle of Man,Iran,North Korea,Syria,Ukraine,Venezuela
Please make sure your address is correct, if the package was delivered unsuccessfully cause your address wrong or insufficient, the package will be destroyed by logistics!
1.What ship methods are used?
We use outside delivery companies (USPS, FedEx, DHL), we cannot guarantee these delivery times.
2.Does proshp ship internationally?
Yes, we offer standard and express shipping options to most countries.
3.Can I update the shipping address?
Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address– support@joliewell.com.
4.When will my order ship?
Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed on business days will be processed and shipped within 1-3 days.
We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.
5.How long does my order take to arrive?
Prior Delivery 7-15 business days / Standard Delivery 10-20 business days
Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out.
6.How do I qualify for free shipping?
We offer free shipping on all orders over $75.
7.Where does proshp ship from?
Normally, most of proshp’s products are shipped from China  and it will take 10-20 business days by USPS shipping and 7-15 days by DHL or Fedex. We’ve partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.
Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at support@joliewell.com.
8.Will ship to an International P.O. Box or APO Box
9.What should I do if my package is missing?
Please contact us support@joliewell.com, if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.